Refunds and Returns

If something is wrong with your order, the first thing to do is always contact us. We’ll do all we can to make things right if we can.

If a return is necessary, we’ll accept a return within 14 days of delivery – as long as it is in a new and unused condition and in its original packaging complete with labels. Note that this means gripped, skidded or complete skateboards cannot be returned.

Returns are at your cost, and the order number from your original order should be marked on the box. (A printout of the email confirmation of the order will also help, if you can provide one.)

We highly recommend you use a tracked, signed for, and insured service if possible. We’re not responsible for return packages which have been lost due to untracked shipping or an untrustworthy courier.

Once we receive the item, we’ll either arrange for a refund or a replacement within 48 hours.

We won’t accept returns on products which have been damaged through use. Skateboarding destroys things. That’s the nature of the beast. If you think a product we’ve sold has failed due to a manufacturing error, get in touch, and tell us exactly what you were doing and what caused it to fail. Photos of the item will help, and any details you can provide will help decide whether a replacement is warranted – and how to stop it happening again.

Note that we also won’t accept returns due to customs charges. If a parcel gets sent back to us due to a customs or import issue – or refused upon delivery – you will be issued a refund minus “restocking charges”. This means we won’t reimburse the costs the order incurred to us at this end (namely shipping charges and transaction costs).

Apparently, at this point we have to say that “this does not affect your statutory rights”. Hopefully you’ve not had to make it all the way down here to see this bit, but hey. It’s there.

Cancellations

Unfortunately, the fees we have to pay on each transaction are not refunded to us upon cancellation of an order, so when cancelling an unwanted order, we have to implement that same “restocking fee” mentioned above – in other words, you get a full refund minus those charges.

Also, cancellations are not possible once the order has been shipped – then it’ll fall into the returns section above. So if you order something by mistake, please let us know quickly and we’ll see what we can do.